How To Contact Us
Phone: (626) 374-0881 E-mail : help@le-neon.com
We accept Visa and Mastercard.
(Sorry, no ATMs) IMPORTANT!
We will notify you via e-mail if we have any problem processing your order
(e.g. item availability, declined credit card, problems with address
verification)
As is common in all online purchases, your
credit card will be issue a 'hold' for the purchase amount when you place
your order. We will only charge your credit card when we ship and the 'hold'
will be cleared by your bank. There may be some instances when the 'hold'
remains on your bank's electronic records for a day or two. Please do not
worry because it is just a time gap in electronic payment processing. The
'hold' will always be cleared. This 'double records' only shows on your
electronic records and never on the final credit card statement. We have
never 'double charge' and have safeguard system in place which prevent us
from doing so.
We use USPS Priority Mail and in some cases First Class mail for all
shipments. Transit time is
For nail kit and items with smaller weight: $4 to $6, depending on size.
Maximum shipping fee is $10, regardless of weight.
For crystals and turntables: $8.5
for 1st item, $10 flat rate shipping applies when you purchase two or more
items.
International orders: our system will not add shipping
charge to your purchase total. We will add actual postage cost + $1 handling
fee to your order when shipped.
Most orders received by 2 p.m. Pacific time are shipped the same day.
Please call or write to us if you need your
order shipped overnight.
We use UPS Ground for wholesale orders and charge actual shipping fee. Flat
rate shipping does not apply.
Sales Tax
8.75% sales tax will be added to orders from California.
For crystals and massagers, we guarantee your total satisfaction or we'll
refund your purchase price (minus S&H). Return for an exchange of similar
items is also accepted.
For tiaras and Jewelry set, due
to hygiene concerns, we do not accept returns if it is not in the original
package. If item has not been opened, you may return the merchandise within
7 days. We will refund your total purchase price minus a 20% restocking fee
and $2 postage. We can not accept any returns after 7 days. No Exceptions.
For unused nail kit,
we accept returns for store credit or exchange only, no refunds.
A Return Authorization Number is required for all returns. All return
requests must be sent within 7 days of receiving. Unauthorized returns will
be refused.
Returned items must be received by us within 30 days once authorized.
Returned item must be in its original condition and packaging.
Shipping and handling charges are not refundable.
Re-shipping postage applies for all exchanges. |